Our recruitment process for customer service and technical support representatives for our call centre involve a series of selection process:

TSR selection criteria

• Preferably Graduates
• In exceptional cases, if competencies are met, undergraduates are also considered
• Confidence level of the individual
• Proficiency in English
• Stability
• Reliability
• Previous experience

Recruitment Process

• Preliminary screening of candidates/applications
• First round interviews/short listing
• Written/analytical ability test before the group
• discussion
• Group discussions
• Telephonic conversation round
• Second round/final round selection

Training Process

• Each batch consists of approximately 20 persons
• Training is conducted for three weeks
• Training is followed by pre-certification tests
• Those who qualify the pre-certification are then allowed to appear for the certification
• Training is imparted in:
  • Communication Skills
  • Product knowledge
  • Customer interaction skills
  • Software skills